Trauma-Informed Museums: Empathy-Driven Tools for Creating Accessible and Supportive Visitor Experiences

Trauma-Informed Museums: Empathy-Driven Tools for Creating Accessible and Supportive Visitor Experiences is a professional development training designed to help museum professionals, educators, and volunteers create more inclusive, compassionate, and healing-centered experiences for all visitors—especially those affected by chronic illness, disability, or trauma. Developed by A Moment of Magic’s Express, Create, Heal initiative, this training equips participants with the knowledge and tools to integrate trauma-informed care, empathy-based communication, and accessibility best practices into daily museum operations. Participants explore how museums can serve as restorative spaces that foster connection, wellbeing, and belonging for every guest. Through interactive discussion, case studies, and real-world examples, attendees will: Understand the role of museums in social prescribing and mental wellbeing. Learn the six principles of trauma-informed care and how to apply them to exhibitions, programs, and guest services. Practice inclusive communication strategies that support visitors navigating health challenges or emotional distress. Gain confidence in responding to difficult conversations and identifying when to refer guests to additional support. Develop practical action steps to make their institutions more welcoming, accessible, and healing-centered. Participants leave with actionable tools, a digital resource guide, and a certificate of completion recognizing their commitment to inclusion and empathy in the cultural sector. Whether you’re a museum educator, visitor services manager, or cultural leader, this training offers practical, evidence-based strategies to make your museum a place where every person feels safe, seen, and supported.